Ticketek Terms and Conditions of Sale. to then often have to go to their desk at the venue to follow up the issues. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. What happens if my tickets do not arrive in time? Please refer to Ticketek's. You may also wish to consider taking out a relevant insurance policy to . Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Yes, you are able to use multiple Ticketek Gift Vouchers. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Don't worry though, until you finalise your purchase the value will remain on your voucher. endobj Gift Vouchers can be purchased for specific events when available. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Going to an event with a social club, company, school, family or friends? Some events may have a Family ticket which includes 1 Adult and 1 Junior. to collect tickets. We'll now show you the tickets which have been allocated to you based on your selections. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. How do I find out the expiry date of my Ticketek Gift Voucher? Postponed and Cancelled Events. Please comply with any stated ticket limit for this event. Tap the trash can at the top right of the event pass to shred the event pass. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Concession and Children's ticket entitlements vary from event to event. There are many ways you can redeem your Ticketek Gift Voucher. Is there anything special I need to do when I get to the venue to scan my mobile? No, we cannot refund the additional charge for the Refundable tickets. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Find out more about. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. How do I update my credit or debit card details once they have been saved? Check you can log in and have your passwords ready. My address has changed. Held seats are sold on a first-in basis. I've sent an email invitation but some or all of my friends did not receive them. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Change of mind is not an approved reason. General For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Your barcode to access tickets is generated upon your renewal. Many businesses act as Ticketek Agencies throughout the country. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. What is my online AFL Membership account? I had the opportunity to study abroad in Australia during the summer of my Junior year. Can event notifications and location services be turned off from the Ticketek app? Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Full Ticketek Refundable terms and conditions of sale can be viewed here. Yes, all events that Ticketek ticket for can be found on the mobile site. The mobile number provided will be sent your mobile ticket/s 8. How do I unsubscribe from My Ticketek emails? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. No, refundable tickets can only be selected during the original purchase. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. On some occasions seats are released closer to the event. Once tickets are added to Passbook, simply open the Apple Passbook app. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; chevron_left. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Promoters sometimes request that a number of tickets be held for promotional purposes. If you have purchased concession tickets, you are also required to present a valid concession card. In most cases, a GA ticket is a standing floor ticket. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). What happens if I forget my phone or my battery dies at the venue? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> stream The user will not be able to view the ticket. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Your barcode number can also be found via your online account here. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. All venues have seating options available for patrons in wheelchairs or who require assistance. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Invitee A changes their mind and does not proceed with their purchase. Their customer service to follow up and right the problems is poor. How do I gain entry to the venue using Passbook? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). The app also uses your location to alert you of events currently being held at specific venues. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Please note there maybe no replacement for General Admission tickets. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Gift Vouchers can also come in pdf format, which can be printed. There are three delivery options: Note that for general admission events, tickets can not be replaced. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Do I have to save my credit or debit card details? When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. My Ticketek; Gift Vouchers; The MCG does apply an additional transaction fee. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. How does Ticketek remember my preferences when I return? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? 4 0 obj If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Select your desired area, then select the $0 member ticket. Enter the required information in the fields provided. Tap "Add to Passbook" at the bottom of your mobile ticket. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Your confirmation email will include all of your delivery details, plus your customer information. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Ensure your contact and personal details are correct. The email account that the message has been sent to is full. No, the credit card pre-fill feature simply gives you the option to save your card details. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Don't worry! When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. These tickets are released when not required by the promoter and generally given to us to sell to the public. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. We also regularly monitor our ticketing system for suspicious transactions. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Have more questions about Ticketek Gift Vouchers? You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Sign In Join today Please note: AFL House is currently closed to the public. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. If magnified, the display may be blurry. You can access specific privacy information for Friend Spotter . How do I add my mobile tickets to the Ticket Wallet? What does General Admission (GA) mean? Request details from Ticketek when booking your ticket. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. How do I redeem my Ticketek Gift Voucher? When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Why can my friends (invitees) only purchase the held tickets one at a time? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. ) What happens if I purchase multiple tickets and haven't received them all? f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Will AFL Membership dining have a priority system in place to access tickets? <> When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Ticketek acts as agent for the Seller in the sale of all tickets. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. More information relating to mobile ticketing will be communicated in the lead up to the season. There are so many people queued up outside the MCG, waiting to get in. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Restricted view refers to seats that have restricted viewing of the stage or event. Can I buy tickets if I am based overseas? Requesting a password reset during the on-sale will use your time limit. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. When purchasing tickets for a particular event you may be limited to a specified number of tickets. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). How do I subscribe to receive My Ticketek emails and/or SMS? No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. When you book online you cannot choose the location of your seat. My Ticketek Gift Voucher has no Voucher ID? Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details).